Shipping/Returns & TC
- Shipping/Returns & TC
tel: 01299 253 994
Office hours are 9.00am to 5.00pm, Monday to Friday (excluding Bank Holidays).
You can order directly from our website by adding the items you require to your order then completing your address and payment details. These are taken on a secure server by our payment gateway provider - WorldPay - to ensure that your details and credit card information are kept safe.
Carriage charges by Royal Mail ALL FIRST CLASS 24hr
UK Mainland - £3.99
UK Mainland Scotland -£3.99
UK N.Ireland - £3.99
UK Isle of Wight - £3.99
UK Isle of Man - £3.99
UK Channel Islands - £3.99
For delivery to the following countries the cost is calculated on weight per ordered item:
EU Countries - maximum cost £20
REST OF WORLD maximum cost £40
How to pay:
When you order from our website your payment details are taken by our payment gateway provider WorldPay and processed in a matter of seconds. Your full payment is required with the order.
If you wish to order by email please provide a telephone number so we can call for your credit or debit card details (for your safety, please do not email your payment details to us).
Credit and debit cards:
We accept all cards showing the following signs on the card: Access, Visa, Mastercard, all debit cards. (Please note: we do not accept cheques).
Essentially Yours established a secure position by using RBS Worldpay instead of their own payment gateway to process online card payments, which is why when you buy from us you leave our site and go through RBS WorldPay, Europe’s largest secure payment service provider. We want to reassure our customers that when you buy from us we don t hold your financial details, everything is processed through RBS Worldpay, all we hold are your contact details, such as address and contact numbers. This means that should someone hack into our web site there are no financial details of any kind to be stolen.
Dispatch of goods:
We try to dispatch every order received before 1pm the same day for delivery the next day, but during busy times this may be longer, so please allow three days for delivery. If you have not received by then please contact us as soon as possible.
If you place an order for delivery overseas you MUST wait 6 weeks for delivery before a claim can be made.
Please advise of any damage or shortages in delivered goods within 24 hours of their receipt. Our full terms and conditions are available on request.
You have the right to cancel within seven days of your contact with us or seven days of receipt of order, unless the goods have been specially made for you. If you return the goods unopened (other than their outer packaging) or unused, to the delivery note
address, we will refund you for the goods. This is only applicable to private consumers and not if used in the course of a business.
Essentially Yours Ltd reserves the right to alter products details and prices at any time.
It has come to our attention that our ranges are being sold on e bay. We do not allow this and therefore we do not recommend you buy from them as there not authorised distributors.It is important that our products are fresh and up to date and we occasionally seen products which are old or even out of date being sold on e bay.
You should buy only from our own web site on the web or one of authorised distributors .
Essentially Yours Ltd
Company Regstration Number: 3818257
the registered office address is High Road, Whetstone, London N20 9BH
Essentially Yours Ltd. is committed to protecting your on-line privacy and working within the guidelines set out in the current Data Protection Act's principles. Our Privacy Statement aims to disclose what information is being logged about Essentially Yours web users, how this information is used and how this information can be removed/amended.
Web Sites Covered by this Statement
This Privacy Statement covers the collection and use of data on the www.essentially-yours.co.uk web site in the United Kingdom. This Statement does not apply to any of the sites, which can be linked to (e.g. our suppliers/customers web sites) from this web site.
We may ask you to voluntarily supply us with personal information, such as your name, company and e-mail address, on our contact forms for the purpose of correspondence.
At the point of collecting your information, we will offer you the choice as to whether you want to receive further communications about special offers, product information or other marketing messages. If you choose not to receive these communications, we will not use the information you provide for this purpose.
In addition, we may collect personal data from your IP address (Internet Protocol addresses of computers) and "cookies", which is logged as a standard method of reporting to statically find out which parts of our web site are visited and how long visitors spend there. We do not log IP addresses to personally identifiable information.
Cookies were originally designed to help a web site distinguish a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. It is possible to set your browser to inform you when a cookie is being placed, so that you have the opportunity to decide whether to accept the cookie.
Essentially Yours Ltd. will use your information, together with other information for administration, customer services, marketing and profiling your preferences. We may keep your information for a reasonable period to contact you about our services. We may share your information with organisations that are our business partners. We or they may contact you be mail, telephone, fax or e-mail to let you know about goods, services and promotions that may be of interest.
Wherever your personal information may be held with Essentially Yours Ltd. we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure. Whilst we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as practicable.
If at any time you no longer wish to be contacted in this way, please e-mail firstname.lastname@example.org or click the following link:
All e-mail offers that you will receive from Essentially Yours will tell you how to decline further e-mail offers. We will then make reasonable efforts to amend your details as soon as practicable.
To Amend Your Information
Essentially Yours seeks to ensure that your information and preferences are accurate and complete. If there have been any changes to your contact details, please advise us by e-mailing: email@example.com. We will then make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.
Requesting a Copy of Your Personal Data
You have the right to ask for a copy of your information (for which we charge a small administration fee) and to correct any inaccuracies.
If you would like to see a copy of your Personal Data, please request this by e-mailing firstname.lastname@example.org or click the following link:
Data Protection: My Data
Essentially Yours's Privacy Statement is subject to change at any time and without notice.
Version: October 2008