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Refund policy

Returns:

Please advise of any damage or shortages in delivered goods within 24 hours of their receipt. Our full terms and conditions are available on request.

Refund Policy:

You have the right to cancel within 14 days of your contact with us or 14 days of receipt of the order unless the goods have been specially made for you. If you return the goods unopened (other than their outer packaging) or unused, to the delivery note address on the delivery note, we will refund you for the goods. This is only applicable to private consumers and not if used in the course of a business... Due to special conditions during the pandemic and the resulting fallout and ongoing problems resulting from it, the procedure and conditions for none deliver of a parcel are ..

We must wait 14 days from when we sent by royal mail before we can send a replacement ( 6 -8 weeks for overseas ) following this if your order is not delivery with 28 days then a claim can be made for a refund The date /start time is from when we send not from when you order.

if received within 28 days and you still wish to return unopened we will refund 

john@naturalelementsskincare.com